Fulfillment Policy

Last updated: July 15, 2024

Refund Policy
- DTC LO Accelerator: All payments made to the company are non-refundable. Due to the nature of our product and proprietary information, refunds are not available once access to the course and materials is provided.
- LOD Services: Similarly, all payments for our done-for-you marketing services are non-refundable. We commit significant resources to ensure the best outcomes for our clients, and as such, we do not offer refunds.
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Delivery Policy
- DTC LO Accelerator: Upon successful payment, you will receive an email with instructions on how to access the course materials and the community. This includes access to the Course training materials, CRM, automations, landing pages, and other marketing assets for 12 months from the date of the first payment. We also extend a 1:1 onboarding call and live weekly coaching calls.
- LOD Services: Our marketing services commence as per the agreed schedule in the service agreement. Regular check-ins with an account manager and access to group training are provided on a weekly basis.
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Return Policy
- As our offerings are primarily digital and service-based, returns are not applicable. However, we are committed to addressing any issues you might face. Please contact our support team at support@loansondemand.io for assistance.
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Cancellation Policy
- DTC LO Accelerator: Subscriptions to ongoing live coaching calls and CRM access can be canceled anytime by emailing accelerator@loansondemand.io. Note that the initial payment plan is not a subscription and must be fulfilled completely as per the agreement.
- LOD Services: Service agreements can be terminated as per the terms outlined in the specific service agreement you signed. Please refer to your contract for details on the termination process and any associated fees.
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Contact Information
- For any questions or concerns regarding our fulfillment policies, please contact us at support@loansondemand.io or call us at (619) 724-4613.

Additional Terms
- Payment Disputes: Any disputes related to payments will be handled as per the terms in your service agreement. Unauthorized chargebacks will be contested.
- Intellectual Property: All materials provided through our services are protected by copyright laws. Unauthorized sharing or use of these materials is prohibited.
- Promissory Note: Customers may be required to sign a promissory note for the payment plan, agreeing to the terms of payment as outlined in the agreement.
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Compliance with Laws
- This policy and all services provided are governed by the laws of California. Any disputes arising from this policy or our services will be resolved in the jurisdiction of California.